All returns MUST be packaged properly (see above).  Damage caused by improper packaging will not be covered by Powroll or the shipping company.

1.  REFUND OR EXCHANGE?

EXCHANGE:  Send us your core (with a copy of the Packing List), then we will ship your Powroll part.

-OR-

REFUND:  Order the part and pay the core charge After receiving your order, return your core to us with a copy of the invoice.  Your charge card will be credited as soon as the good core is received.

2.  SENDING CORES TO POWROLL

a Useable core - include all pressed-on parts (bearings, etc).

a Invoice copy (or name, address phone number, and  invoice #).

a Returned within 30 days.
1.  Remove part from engine (or have a qualified mechanic do it) and remove any bolted-on parts (Timing Sprocket, etc). 

2.  Evaluate its usefulness as a core (see Core Requirements)
3.  Place each part in a plastic bag, then with bubble wrap or newspaper. Place the parts in a box FULL of packing material (p-nuts, bubble wrap, foam, newspaper). If you re-use the Powroll box, don't forget to keep your installation instructions and warranty card.
4.  Enclose an invoice copy or note including name, phone number and Powroll invoice number (or if it's an exchange, note that).
5.  Ship to (don't forget to insure your package):

UPS, FED EX, DHL Powroll Motor Performance 13840 Commercial Lp. Crooked River, OR 97760

POSTAL SERVICE Powroll Motor Performance PO Box 920 Redmond, OR 97756

3.  ROCKER CORES

If your rockers have a good shaft area (bore where the rocker shaft sits), a good thread area (where tappets thread into), and have not been discolored from excessive heat, they will be useable as cores.  Lobe area can be nearly destroyed, and the rockers will still be ok as cores.

4.  CAM CORE REQUIRED PARTS

All parts listed are required for core credit.

*** TS=Timing Sprocket   BRGS=Bearings    SPKT=Sprocket

CORE#              Model: Parts Required***                                              

22614G             SL 100/125 CAM AND: LOCATOR PIN, NO BRGS
22680G             XR75 '77/XR80/XR100: BARE CAM
22714G             HONDA 185/200 CAM AND: LOCATOR PIN, NO BRGS
22726G             ATC 350X: BARE CAM
22733G              TRX 250X, 300EX: BARE CAM
22734G              WARRIOR, WOLVERINE: BARE CAM
22740G             TRX90 93-05 CAM AND: BEARINGS & DECOMP
22745G             TRX400EX CAM AND: DECOMPRESSOR, SPROCKET HOLDER
22747G             TTR CAM AND: BEARINGS
22749G             YAM 660 RAPTOR CAM AND: DECOMPRESSOR HOLDER       PARTS: ROD, LOCATOR PIN, SPRING & DOWEL.
22754G             KLX110 CAM AND: BEARINGS
22756G             CRF150/230 CAM AND: BEARINGS & TS HOLDER
22760G             KYMCO 250 CAM AND: BEARINGS & TS
22761G             KYMCO 90 CAM AND:  BRGS & TS
22762G             TRX450R 04-05 CAM AND: 1 BRG & SPKT HOLDER
22763G              YAM 350 RAPTOR CAM AND: BUSHING
22767G             KYMCO 300 CAM AND:  BEARINGS, DECOMPRESSOR, TS
22768G             TRX90 06> CAM AND: BEARINGS

Is your core serviceable?

Some things that can cause your core to be unserviceable:

-  Scoring on the journal areas

-  Stripped or Broken Bolt holes

-  Journal areas out-of-round

-  Excessive Overheating (blueing) of cam or bearings

-  Previously modified (Hardweld or Re-Ground) May be reground to different spec. Call for more info.

-  Aftermarket Billet camshafts cannot be re-worked

	Hopefully yours doesn't look like this!  This photo shows a worst-case scenario.  This cam is obviously bad, even to the untrained eye!
	Most bad cam cores aren't as easy to spot.  Although this cam is in good overall condition, the deep gouge in the backside of the lobe is a problem.  Though the top section of cam lobe is re-worked in a Hardweld cam, the underside is typically left alone.  This gouge is  too deep to allow the rocker to ride over it smoothly.
	The camshaft in this photo (front) is discolored from excessive heat (regular cam in back for comparison).  Heat like this not only discolors the metal, but actually changes the hardness and strength.  This can be caused by low oil, no oil or improper oil.  Any metal item in the engine that has changed color will need to be replaced -- including this cam!  Cams showing discoloration are not acceptable as a core.  NOTE:  Some engine parts (rods, crank flyweights, etc) may be heat treated from the factory - these will show color even when new.

If you have any questions, give us a call.  Even better, if you have a digital camera, shoot a few photos and email them to us.  We'll be happy to evaluate it!

1.  CALL US:  If what you want isn't listed here, call before shipping! If it's got a part number (or you've ordered online), you don't need to call first.

2.  CLEAN PARTS:  Save money by removing gaskets and completely cleaning your parts prior to shipping.

3.  BAG PARTS:  Place every part in a plastic bag and seal it.  Parts which are not bagged are difficult to clean (see picture at right).

4.  ENCLOSE A PACKING LIST or a copy of your online sales order. If you are returning a core, send a copy of your invoice, or include a note with the invoice number.  Any returns (besides cores) require a return authorization number.  Call us at 541-923-1290 for an RA number.  Write this number on the outside of the box.

5.  WRAP PARTS:  Wrap each item separately in bubble wrap, foam, or sheets of newspaper.  Take special care with crank assemblies, as they have a tendency to break through boxes.

6.  BOX PARTS:  Heavy items (cranks) require double boxing. Make Inside box at least 1" smaller on each side than the outer box.

Wrap part in newspaper. Fill inner box with newspaper or bubble wrap (no foam p-nuts here).  Fill the space between the two boxes with foam p-nuts, paper, etc.   Pack all boxes tightly to avoid shifting and damage.

Sending more than one part?  Box each item separately.

Put both boxes in a larger outer box.

Unsure if it's packed right?  Imagine setting the box on a kitchen counter and pushing it off.  If it can survive this, it's packed properly!

7.  INSURE the package for replacement value, but make sure it's packed properly, Shipping companies won't pay claims on damaged items which were poorly packed. 

Photo shows three expensive parts thrown together in a box with very little packing material. The resulting damage claim was denied due to poor packaging.

8.  SHIP: Powroll recommends UPS and Fed Ex for anything over 5 lbs and worth more than $100.  For lighter and less expensive items, USPS is fine.  Be sure to use the correct address.  If you ship by USPS to our physical address your package can be delayed up to 2 weeks or more.