Sending Parts to Powroll

ORDER ONLINE

Powroll

13840 Commercial Lp

Crooked River, OR

97760

Mail:

PO Box 920

Redmond OR 97756

Phone

541-923-1290

Fax

541-923-5637

Email

Powroll - 4 Stroke Performance

Sending parts to Powroll

CRANKSHAFT? Read this: Stroker Info Booklet

CORES? - Cam or Rockers for Core Exchange or Credit? Go to Camshaft & Rocker Cores below.

CAMSHAFT or ROCKERS for special order grinds or repairs? Go to Camshaft & Rocker Cores below.

CYLINDER for boring? Read this.

OUR SHIPPING ADDRESS? Go to "Shipping Parts To Us" below.

RETURN? Read "Returns" below, and call (541) 923-1290 for your return authorization.

ANYTHING ELSE? If it's not listed here on the website, call us at (541) 923-1290!

Download our Stroker Information Booklet for everything you need to ship a crank to us.

Please call us at 541-923-1290 for a return authorization before returning anything.

All returns MUST be packaged properly (see "Shipping Parts to Us" below). Damage caused by improper packaging will not be covered by Powroll or the shipping company.

Defective items or shipping errors - For warranty returns, Powroll can send a merchandise call tag at no charge to you. No restocking fee will be charged for warranty returns or shipping errors.

Regular Returns or Exchanges - With prior authorization, merchandise in new, unused condition will be accepted for credit up to 30 days after the invoice date. Returns will be charged a 20% restocking fee and must be accompanied by a copy of your original invoice. All returns must have postage pre-paid and be properly packaged to prevent damage during shipping. We recommend insuring all returns. Damage caused by improper packing or damage to any uninsured return will not be covered by Powroll or the shipper.

All returns MUST be packaged properly (see "Shipping Parts to Us" below). Damage caused by improper packaging will not be covered by Powroll or the shipping company.

1. CHOOSE REFUND OR EXCHANGE?

EXCHANGE: Send us your core (with a copy of the Packing List), then we will ship your Powroll part.

-OR-

REFUND: Order the part and pay the core charge After receiving your order, return your core to us with a copy of the invoice. Charge card will be credited when your good core is received.

2. SENDING CORES TO POWROLL

What you'll need for full core credit:

≠ Useable core - include all pressed-on parts (bearings, etc).

≠ Invoice copy (or name, address, phone number, invoice #).

≠ Returned within 30 days.

Follow these steps:

A. Remove part from engine (or have a qualified mechanic do it) and remove any bolted-on parts (Timing Sprocket, etc).

B. Evaluate its usefulness as a core (see Core Requirements)
C. Place each part in a plastic bag, then with bubble wrap or newspaper. Place the parts in a box FULL of packing material (p-nuts, bubble wrap, foam, newspaper). If you re-use the Powroll box, don't forget to keep your installation instructions and warranty card.
D. Enclose an invoice copy or note including name, phone number and Powroll invoice number (or if it's an exchange, note that).
E. Ship (don't forget to insure your package):

UPS, FED EX, DHL
Powroll Motor Performance
13840 Commercial Lp.
Crooked River, OR 97760

POSTAL SERVICE
Powroll Motor Performance
PO Box 920
Redmond, OR 97756

3. ROCKER CORES

If your rockers have a good shaft area (bore where the rocker shaft sits), a good thread area (where tappets thread into), and have not been discolored from excessive heat, they will be useable as cores. Lobe area can be nearly destroyed, and the rockers will still be ok as cores.

4. CAM CORE REQUIRED PARTS

All parts listed are required for core credit.

*** TS=Timing Sprocket BRGS=Bearings SPKT=Sprocket

CORE# Model: Parts Required***

22614G             SL 100/125 CAM AND: LOCATOR PIN, NO BRGS
22680G             XR75 '77/XR80/XR100: BARE CAM
22714G             HONDA 185/200 CAM AND: LOCATOR PIN, NO BRGS
22726G             ATC 350X: BARE CAM
22733G              TRX 250X, 300EX: BARE CAM
22734G              WARRIOR, WOLVERINE: BARE CAM
22740G             TRX90 93-05 CAM AND: BEARINGS & DECOMP
22745G             TRX400EX CAM AND: DECOMPRESSOR, SPKT HOLDER
22747G             TTR CAM AND: BEARINGS
22754G             KLX110 CAM AND: BEARINGS
22756G             CRF150/230 CAM AND: BEARINGS & TS HOLDER
22760G             KYMCO 250 CAM AND: BEARINGS & TS
22761G             KYMCO 90 CAM AND: BRGS & TS
22762G             TRX450R 04-05 CAM AND: 1 BRG & SPKT HOLDER
22763G              YAM 350 RAPTOR CAM AND: BUSHING
22768G             TRX90 06> CAM AND: BEARINGS

5. CORE REQUIREMENTS

Some things that can cause a core to be unserviceable:

Ø Scoring on the journal areas

Ø Stripped or Broken Bolt holes

Ø Journal areas out-of-round

Ø Excessive Overheating (blueing) of cam or bearings

≠/Ø Previously modified (Hardweld or Re-Ground) May be reground to different spec. Call for more info.

Ø Aftermarket Billet camshafts cannot be re-worked

	Journal areas, sprocket holder and even the lobes are in perfect, unworn condition. No discoloration of the metal from heat, and no stripped bolt holes or broken sprocket holder ears.

	Hopefully yours doesn't look like this! This photo shows a worst-case scenario. This cam is obviously bad, even to the untrained eye!
	Most bad cam cores aren't as easy to spot. Although in good overall condition, this deep gouge in the backside of lobe is a problem. A Hardweld cam re-works the top of the lobe, underside is typically left alone. This gouge is too deep to allow a rocker to ride over it smoothly.
	The front camshaft in this photo is discolored from excessive heat (good core in back for comparison). Heat not only discolors metal, but changes hardness and strength. This can be caused by low oil, no oil or improper oil. Any metal item in the engine that has changed color will need to be replaced -- including this cam! NOTE: Some engine parts (rods, crank flyweights, etc) may be heat treated from the factory.

If you have any questions, give us a call. Even better, if you have a digital camera, shoot a few photos and email them to us. We'll be happy to evaluate it!

1. Special Order? Special machine shop work? Call before shipping! If it's got a part number (or you've ordered online), you don't need to call first.
2. CLEAN PARTS Save money by removing gaskets and completely cleaning your parts prior to shipping.
3. BAG PARTS Place every part in a plastic bag and seal it. Parts which are not bagged are difficult to clean (see picture at right).
4. ENCLOSE A PACKING LIST or a copy of your online sales order. If you are returning a core, send a copy of your invoice, or include a note with the invoice number. Any returns (besides cores) require a return authorization number. Call us at 541-923-1290 for an RA number. Write this number on the outside of the box.
5. WRAP PARTS Wrap each item separately in bubble wrap, foam, or sheets of newspaper. Anything over 3 lbs. should be in its own box. Bubble wrap is great for lightweight items, not heavy ones.

6. BOX PARTS

Lightweight (under 3 lbs) items: put item in box, fill unused space completely with newspaper, p-nuts, bubble wrap. Tape top and bottom of box.

Heavy items (cranks): Require double boxing. Make Inside box at least 1" smaller on each side than the outer box.

Install wrapped crank in inner box, fill unused space with newspaper or bubble wrap (no foam p-nuts here).

Pad bottom of outer box with packing material, add inner box, fill the space between the two boxes with foam p-nuts, paper, etc.

Sending other parts with crank? Box each item separately, then install everything in one larger box as shown above.

Unsure if it's packed right? Imagine setting the box on a kitchen counter and pushing it off. If it can survive this, it's packed properly!

7. INSURE the package for replacement value, but make sure it's packed properly, Shipping companies won't pay claims on damaged items which were poorly packed.

Photo shows actual shipment received with three expensive parts thrown together in a box

with a few pieces of brown paper.

The resulting damage claim was denied due to poor packaging.

8. SHIP We recommend UPS/Fed Ex/DHL for anything over 5 lbs and/or worth more than $100. For lighter and less expensive items, USPS is cheaper. Be sure to use our correct address.

Never ship via Postal Service to our physical address!

UPS, FED EX, DHL
Powroll Motor Performance
13840 Commercial Lp.
Crooked River, OR 97760

POSTAL SERVICE
Powroll Motor Performance
PO Box 920
Redmond, OR 97756