Powroll's online order system is secure and uses Secure Socket Layers to protect your information.  To access our online order system, start at our Products page and select your model.

PHONE ORDERS

Call us at (541) 923-1290.  We accept Visa, MasterCard, and American Express for phone orders (or you may send a Money Order). We ship UPS ground service, unless otherwise requested. We will need complete information about the make, model and year of your engine.

Canada, Western Europe, Australia, Japan

ACCEPTED PAYMENT METHODS:

Visa, MasterCard, American Express, International Money Order, Cashiers Check, or Bank Transfer (additional bank fee applies).

ORDER METHODS:

You can order online (click on the products link to the left), call us at 541-923-1290, or fax your order to 541-923-5637.

Other Countries

ACCEPTED PAYMENT METHODS:

Postal Money Order, Bank Transfer (additional bank fee applies).

ORDER METHODS:

Order online, or fax your order to 541-923-5637.  We will email you with a Pro-Forma invoice with your total including shipping costs.  You can then pay using one of the options listed above.

All orders from outside the country are handled through normal export channels. You will be responsible for any additional import duties and taxes levied by your country on the shipment.

SHIPPING OPTIONS & COST

Powroll ships via UPS to addresses in the United States.  We offer Ground, 3 Day, 2 Day, and Next Day services.  Canadian orders ship by USPS Global Express.  Overseas orders will ship by USPS Global Express.  Powroll charges a flat-rate handling fee of $3.00 for online orders, plus shipping.  Orders placed by phone will be charged a variable rate handling fee, depending on the box size.  All shipments are sent insured.  Shipping costs vary by box weight, size, and your location.

SHIPPING PARTS TO US

1.  CALL US:  Prior to shipping anything not listed in our regular lineup of products. You don't need to call when shipping cranks, etc. for stroke work or other modifications listed here in our catalog.
2.  CLEAN PARTS:  Save money by removing gaskets and completely cleaning your parts prior to shipping.
3.  BAG PARTS:  Place every part in a plastic bag and seal it.  Parts which are not bagged are difficult to clean (see picture at right).
4.  ENCLOSE A PACKING LIST or a copy of your online sales order. If you are returning a core, send a copy of your invoice, or include a note with the invoice number.  Any returns (besides cores) require a return authorization number.  Call us at 541-923-1290 for an RA number.  Write this number on the outside of the box.
5.  WRAP PARTS:  Wrap each item separately in bubble wrap, foam, or sheets of newspaper.  Take special care with crank assemblies, as they have a tendency to break through boxes.
6.  BOX PARTS:  Heavy items like crank assemblies require double boxing. Inside box should be at least 1" smaller on each side than the outer box. Inner box fill should be newspaper or bubble wrap (we don't recommend foam p-nuts here).  Fill the space between the two boxes with foam p-nuts, newspaper, etc.   Pack all boxes tightly to avoid shifting and damage. Sending a crankshaft with other parts?  Put the crank in one box, the other parts in a separate box.  Put both boxes in the larger outer box. Unsure if it's packed right?  Imagine setting the box on a kitchen counter and pushing it off.  If it can survive this, it's packed properly!
7.  INSURE: Be certain to insure the package for replacement value.  Shipping companies do not pay insurance claims on damaged items which are poorly packed. It is up to you to ensure your parts get to us in good condition.  Photo at right shows three expensive parts thrown together in a box with very little packing material.  All three were damaged, and the insurance claim was denied due to poor packaging.
8.  SHIP: Powroll recommends UPS and Fed Ex for anything over 5 lbs and worth more than $100.  For lighter and less expensive items, USPS is fine.  Be sure to use the correct address.  If you ship by USPS to our physical address your package can be delayed up to 2 weeks or more.
UPS, FED EX, DHL, etc Powroll Motor Performance 13840 Commercial Lp. Crooked River, OR 97760 POSTAL SERVICE Powroll Motor Performance PO Box 920 Redmond, OR 97756

Powroll does not offer general machine shop services with the exception of Boring services for Powroll kits.  See full information here.

Powroll does not offer engine building services.

CORES

Click here for info on returning a core for credit.

Cores sent in for credit or refund must meet Powroll’s standards before any credit will be given.

ROCKER CORES: Rockers with damage to the shaft area are not acceptable.

CAM CORES: Scoring on the lobes is acceptable. Cam cores with any journal area damage, or damage to the timing sprocket holder are unusable as cores. If bearings were included on the Powroll cam, your core must also have the same bearings for complete credit. Cores must be returned within 60 days. A copy of the original invoice must accompany all core returns, or there will be a $5.00 document search fee deducted from the credit. Call before sending a damaged core.

RETURNS

Please call us at 541-923-1290 for a return authorization. All returns MUST be packaged properly.  Damage caused by improper packaging will not be covered by Powroll or the shipping company.

 

Defective items or shipping errors - For warranty returns, Powroll can send a merchandise call tag at your request.  No restocking fee will be charged for warranty returns.

Regular Returns or Exchanges - With prior authorization, merchandise in new, unused condition will be accepted for credit up to 30 days after the invoice date. Returns will be charged a 20% restocking fee and must be accompanied by a copy of your original invoice.  All returns must have postage pre-paid and be properly packaged to prevent damage during shipping.  We recommend insuring all returns.  Damage caused by improper packing or damage to any uninsured return will not be covered by Powroll or the shipper. 

LIMITED WARRANTY*

USE OF THESE PRODUCTS MAY VOID THE ORIGINAL MANUFACTURERS WARRANTY ON YOUR BIKE.

Prices, Specifications & Availability Subject to Change Without Notice.